Guest Service Agent

Join the team that welcomes athletes, teams and guests from around the world to Whistler.

The Whistler Athletes' Centre, located in Whistler's Cheakamus Crossing neighborhood, provides comfortable nightly and long-term accommodation for athletes, teams, sport clubs and other groups seeking affordable accommodation in Whistler. Built for the 2010 Olympic and Paralympic Winter Games, the WAC continues to support sport development by providing accessible, athlete-focused accommodation close to key training and competition venues throughout the Sea to Sky region.

We are currently hiring a Guest Service Agent to join our team. This role is responsible for creating exceptional guest experiences through front desk operations, guest support and administrative assistance. If you enjoy helping people, thrive in a customer-focused environment and take pride in delivering excellent service, we would love to hear from you.

Job Overview
Position: Guest Service Agent
Department: The Whistler Athletes' Centre 
Status: Full-Time
Housing: Affordable staff housing available for Full-Time employees
Schedule: Flexible schedule including weekends, evenings and holidays
Location: Whistler, BC
Wage: $21.00 per hour
Start Date: June 22, 2026

What You'll Do

• Welcome guests and provide exceptional customer service throughout their stay
• Administer individual guest and group reservations
• Process guest check-ins and check-outs
• Respond to guest inquiries and resolve issues in a professional and timely manner
• Provide information about the Whistler Athletes' Centre, Whistler and local amenities
• Process payments and perform cash handling duties
• Support daily front desk and administrative operations
• Assist with guest visit reporting and data tracking
• Maintain clean, welcoming guest and common areas
• Support the team with sales and guest service initiatives
• Carry out Whistler Sport Legacies' customer service philosophy: AIM – All Interactions Matter

What You Bring

• Previous customer service experience (hospitality or lodging experience is an asset)
• Cash handling experience
• Strong computer skills, including Microsoft Office and the ability to learn new systems quickly
• Excellent communication and interpersonal skills
• Strong organizational skills and attention to detail
• Positive, professional and outgoing attitude
• Ability to work independently and as part of a team
• Passion for delivering exceptional guest experiences
• Tourism, hospitality or related education considered an asset

Physical Requirements

• Ability to stand for extended periods of time
• Ability to lift up to 30 lbs
• Ability to perform physical tasks including bending, lifting, pushing and pulling housekeeping carts

Why Work With Us?

• Work in a unique accommodation facility built for athletes and sport groups
• Be part of a welcoming and supportive team environment
• Meet guests from around the world
• Gain valuable experience in hospitality, guest services and tourism
• Live and work in one of Canada's premier outdoor recreation destinations

We thank all applicants for their interest; however, only those selected for an interview will be contacted.