COVID-19 Response Whistler Olympic Park

COVID-19 Response & Winter Operations Update, April 5, 2021

Thank you for aNother amazing winter season!

Our final day of winter operations was Monday, April 5. We will be open for two bonus weekends on April 10/11 and April 17/18 (unless ordered otherwise).

The safety of our guests and staff is our biggest priority, so we continue to follow our existing COVID-19 Safety Plan with the option to further modify operations if required in order to provide safe outdoor activities.

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Whistler Olympic Park’s biggest priority is to ensure the health and safety of all our guests, athletes, staff and community. We continue to monitor new developments daily to ensure our operations follow the latest federal and provincial policies and recommendations.

To enhance safety across our venue and programs, we have implemented new protocols and made necessary modifications to how we operate. We ask that all our guests assist in keeping Whistler Olympic Park and our Sea to Sky community as safe as possible by reviewing the below information ahead of time and planning your visit for this winter season accordingly. As the season progresses, our team will provide updates on any adjustments to operations on this page.

View our full COVID-19 Safety Plan here:

Please do not visit Whistler Olympic Park if you:

  • Are feeling unwell/experiencing any symptoms of COVID-19
  • Have been directed by any authority to self-isolate
  • Have travelled from outside Canada within the last 14 days

When visiting Whistler Olympic Park, we ask that you:

  • Check our conditions page daily to see available services/programs
  • Maintain physical distance at all times 
  • Follow the directions of signage and staff
  • Use a face covering in all indoor spaces 
  • Use tap payment where possible, no cash will be accepted
  • Regularly clean and sanitize your hands 
  • Be patient with our team and others as we navigate this new normal!

FAQ - Winter 2020/21

To learn more about how Whistler Olympic Park will operate this winter and to plan your visit, please see the specific sections below for further information:

Tickets & Passes

  • Day tickets for cross country skiing and snowshoeing will be available for purchase online and at the gate. We strongly encourage guests to purchase online in advance to help ease wait times upon entry, particularly on busier days such as weekends and holidays. Purchase tickets online here.
  • Season Pass holders will continue to access the Park by having their pass scanned at the gates upon entry. Passes are activated for use as of November 21, 2020.
  • If you are a first-time Season Pass holder, please email Guest Services 48 hours in advance of your first visit with a high-res portrait photo (JPEG) for your pass. Our team will activate your pass, and it will be available for collection at the gate on arrival.
  • Backcountry access admission can be purchased at the gate only.
  • No cash payments will be accepted. Please use tap where possible.
  • Tobogganing operations are suspended this season. As such, tobogganing and sightseeing tickets will not be available in winter 2020/21.
  • Please visit our Tickets & Passes page for more information and to purchase online.

Parking

  • Ample parking is available to allow for physical distancing. For the locations of our parking lots, please refer to our trail maps found here.
  • To access our dog-friendly trails, please use the two Dog Parking lots. Please note: there is no access to our dog-friendly trails from the Day Lodge. If you require rentals, we recommend picking up your equipment at the Rental Shop first, then driving down to the Dog Parking lots to enjoy skiing or snowshoeing with your dog.
  • Backcountry users must return to their vehicle before our daily closure times and are asked to use either P3 or Biathlon Parking. Our team may direct users to a specific lot, depending on operational requirements. Overnight parking is not permitted in Whistler Olympic Park. For more information on Backcountry access, please click here.

Day Lodge

  • Frequent cleaning and sanitizing will be occurring, with a particular focus on high-touch areas. Additionally, safety barriers and physical distancing markers will be installed throughout the Day Lodge where necessary. 
  • The Day Lodge will have managed capacity. Please follow signage and direction from staff, and maintain physical distancing. A greeter will be located at the main upstairs entrance to control the flow of guests in and out on days we expect increased traffic.
  • Face coverings/masks are required at all times by guests and staff in indoor areas within the venue.
  • Storage facilities, including change-room lockers, will not be available. We encourage guests to use their vehicles to store any belongings while on the trails. Limited outdoor storage will be provided. Shower facilities will be closed.
  • Guest Services will operate from a window to the right of the main upstairs entrance of the Day Lodge. Please queue outside the window while waiting for assistance, under the black tent.
  • The Retail Shop can be accessed via the main upstairs entrance. There is a capacity limit of two guests at a time in the Retail Shop.
  • Café update March 29, 2021: Our Day Lodge Café will be closed for the remainder of the season. Please be advised that there will be no food & beverage service available at the Park from Monday, March 29.  Please plan accordingly for your next visit and pack food & snacks. No indoor seating is available.
  • Access to the Rental Shop is from outside the downstairs of the Day Lodge, with separate line-ups for pre-booked or daily rentals (please look for signage). This entrance is most easily accessed by the lower Parking Lots 1 and 2.
  • We recommend accessing washrooms directly from the downstairs entrance of the Day Lodge to the left of the Rental Shop. Porta Potty facilities will also be available at other trail access locations. 
  • A water bottle filling station will be located downstairs, near the washrooms.

Rentals

  • All rental equipment will be thoroughly sanitized between different users by staff utilizing approved products.
  • Guests can purchase rentals on the day at the Rental Shop (except for Wednesday Night rentals). Online pre-booking for cross country ski rentals is available for both daily rentals and full season rentals. Details are provided on our Rentals page.
  • Rental reservations are required for Wednesday Nights. See more information here.
  • Rental waivers are to be filled out on the provided tablets inside the Rental Shop. Waivers will be kept on file and will only need to be filled out by repeat guests once during the season. Please advise staff that you have already filled out your waiver upon visiting the Rental Shop.
  • Chariot child-carriers will no longer be available for pick-up from Porter’s Glide. Guests who require a chariot rental for our dog-friendly ski trails will need to pick up and drop off at the Rental Shop.

Food & Beverage – Day Lodge Café

  • UPDATE 03/29: Our Day Lodge Café will be closed for the remainder of the season. Please be advised that there will be no food & beverage service available at the Park from Monday, March 29.  Please plan accordingly for your next visit and pack food & snacks.
  • No indoor seating is available.
  • Outdoor seating will be expanded and maintained as much as possible with weather conditions as an option for you to enjoy the food and beverage options you bring with you.

Retail

  • Our Retail Shop, located upstairs in the Day Lodge, will be open with reduced capacity (2 guests max, not including 1 staff member) and COVID-19 safety protocols in place.
  • We ask that you please only touch or try on products you would like to purchase.
  • The fitting room will be sanitized after each use. All products that are not purchased will be sanitized before returning to the shop floor, including hangers.
  • Guests who wish to use their own bag must pack it themselves.
  • We sell a large selection of Nordic outwear and accessories, as well as quality waxing products for your skis. Please note that we do not sell hard goods such as skis or snowshoes.

Sport School

  • Whistler Olympic Park’s Sport School provides various programs, including private lessons, camps, and clinics for adults, children, and youth.
  • All Sport School programs abide by COVID-19 safety protocols and physical distancing requirements, and instructors have received training in COVID-19 safety procedures.
  • We recommend that guests bring a face covering to have on hand during lessons, as they will be required to be worn in any situation where physical distancing cannot be maintained. All instructors will carry PPE for this purpose, including masks and gloves. Face coverings are required for all participants and instructors during Biathlon lessons when at the range.
  • Due to the current Province-wide Restrictions, our group Intro to Skate and Intro to Classic lessons are not available this season. Instead, we recommend booking a private or bubble lesson with your immediate household members.
  • If a program is cancelled by Whistler Olympic Park for any reason, we will re-book guests on an alternative product and refund any difference in price. Where no suitable alternative can be provided, a full refund will be issued.
  • We highly recommend pre-booking for lessons and require it for camps and clinics. You can find more information on lesson offerings and booking options here, or by contacting Guest Services on 604-964-0059 or email.

SKI PATROL

  • Ski Patrol will continue to provide treatment to guests when required, with modifications to procedures that aim to keep both staff and the patient safe. This includes alignment with current public health directives for physical distancing, wearing appropriate PPE, hand hygiene, and disinfection of equipment and treatment rooms.
  • Additional COVID-19 screening questions will be asked when first aid is requested.
  • For on-site emergencies at Whistler Olympic Park, contact Ski Patrol on 778-228-4586 (dial 911 after hours).

TOBOGGANING AND SIGHTSEEING

  • Tobogganing operations are suspended for this season. As such, tobogganing and sightseeing tickets are not available for purchase.

Club Programs

  • All club programs on the venue operate according to plans that adhere to sport-specific guidelines established with viaSport. Individual clubs should be contacted for specific details.

Events

  • Women’s Ski Day is postponed this season.
  • Sports events scheduled to be hosted at Whistler Olympic Park in winter 2020/21 may be impacted by COVID-19 restrictions. Please check with the organizing club directly for information on specific events.

Thank you for your understanding and cooperation!