COVID-19 Response Whistler Olympic Park

COVID-19 Response & Winter Operations Update, November 6, 2020

Whistler Olympic Park’s biggest priority for the upcoming winter season is to ensure the health and safety of all our guests, athletes, staff and community. We continue to monitor new developments daily to ensure our operations follow the latest federal and provincial policies and recommendations.

To enhance safety across our venue and programs, we have implemented new protocols and made necessary modifications to how we operate. We ask that all our guests assist in keeping Whistler Olympic Park and our Sea to Sky community as safe as possible by reviewing the below information ahead of time and planning your visit for this winter season accordingly. As the season progresses, our team will provide updates on any adjustments to operations on this page.

View our full COVID-19 Safety Plan here:

Please do not visit Whistler Olympic Park if you:

  • Are feeling unwell / experiencing any symptoms of COVID-19
  • Have been in contact with someone who has COVID-19 
  • Have travelled from outside of Canada and returned within the last 14 days

When visiting Whistler Olympic Park, we ask that you:

  • Check our conditions page daily to see available services/programs
  • Maintain physical distance at all times 
  • Follow the directions of signage and staff
  • Use a face covering in all indoor spaces 
  • Use tap payment where possible, no cash will be accepted
  • Regularly clean and sanitize your hands 
  • Be patient with our team and others as we navigate this new normal!

FAQ - Winter 2020/21

To learn more about how Whistler Olympic Park will operate this winter and to plan your visit, please see the specific sections below for further information:

Tickets & Passes

  • Day tickets for cross country skiing and snowshoeing will be available for purchase online and at the gate. We strongly encourage guests to purchase online in advance to help ease wait times upon entry, particularly on busier days such as weekends and holidays.
  • Season Pass holders will continue to access the Park by having their pass scanned at the gates upon entry. Passes will be automatically activated for use from our projected opening day of November 27, 2020 (weather dependent).
  • If you are a first-time Season Pass holder, please email Guest Services 48 hours in advance of your first visit with a high-res portrait photo (JPEG) for your pass. Our team will activate your pass, and it will be available for collection at the gate on arrival.
  • Backcountry access admission can be purchased at the gate only.
  • No cash payments will be accepted. Please use tap where possible.
  • Tobogganing operations are suspended this season. As such, tobogganing and sightseeing tickets will not be available in winter 2020/21.
  • Please visit our Tickets & Passes page for more information and to purchase online.

Parking

  • Ample parking is available to allow for physical distancing. For the locations of our parking lots, please refer to our trail maps found here.
  • To access our dog-friendly trails, please use the two Dog Parking lots. Please note: there is no access to our dog-friendly trails from the Day Lodge. If you require rentals, we recommend picking up your equipment at the Rental Shop first, then driving down to the Dog Parking lots to enjoy skiing or snowshoeing with your dog.
  • Backcountry users must return to their vehicle before our daily closure times and are asked to use either P3 or Biathlon Parking. Our team may direct users to a specific lot, depending on operational requirements. Overnight parking is not permitted in Whistler Olympic Park. For more information on Backcountry access, please click here.

Day Lodge

  • Frequent cleaning and sanitizing will be occurring, with a particular focus on high-touch areas. Additionally, safety barriers and physical distancing markers will be installed throughout the Day Lodge where necessary. 
  • The Day Lodge will have managed capacity. Please follow signage and direction from staff, and maintain physical distancing. A greeter will be located at the main upstairs entrance to control the flow of guests in and out on days we expect increased traffic.
  • Face coverings/masks are required at all times by guests and staff in indoor areas within the venue, including the Day Lodge, except for when seated to consume food or beverages. Children under 7 are exempt.
  • Storage facilities, including change-room lockers, will not be available. We encourage guests to use their vehicles to store any belongings while on the trails. Limited outdoor storage will be provided. Shower facilities will be closed.
  • Guest Services and the Retail Shop can be accessed from the main upstairs entrance. On weekends and holidays, Guest Services will operate from a window where guests can safely line up outside. The location of the window is on the NE side of the Day Lodge.
  • Our Café has a new dedicated entrance, located outside the Fireside Lounge, to the far left of the main upstairs entrance on the SE side of the Day Lodge.
  • Access to the Rental Shop is from outside the downstairs of the Day Lodge, with separate line-ups for pre-booked or daily rentals (please look for signage). This entrance is on the West side of the Day Lodge, most easily accessed by the lower Parking Lots 1 and 2.
  • We recommend accessing washrooms directly from downstairs/through the West entrance of the Day Lodge, and avoiding the stairs to prevent congestion. Additional Porta Potty facilities will also be available outside of the Day Lodge and at other trail access locations. 
  • A water bottle filling station will be located downstairs, near the washrooms.

Rentals

  • All rental equipment will be thoroughly sanitized between different users by staff utilizing approved products.
  • Guests can purchase rentals on the day at the Rental Shop or pre-book online. Please check our rentals page for details on pre-booking closer to our projected opening day.
  • We strongly recommend pre-booking for all guests requiring rentals to ensure you have everything you need to enjoy a day of cross country skiing or snowshoeing. Our pre-booking service will aim to reduce your wait time and will help avoid the disappointment of required equipment not being available on the day.
  • Rental waivers are now electronic and can be filled out ahead of time during the pre-booking process, or on provided tablets inside the Rental Shop. Waivers will be kept on file and will only need to be filled out by repeat guests once during the season.
  • Chariot child-carriers will no longer be available for pick-up from Porter’s Glide. Guests who require a chariot rental for our dog-friendly ski trails will need to pick up and drop off at the Rental Shop.

Food & Beverage – Day Lodge Café

  • The Café has a new dedicated entrance located on the SE of the Day Lodge to the far left of the upstairs main entrance of the Day Lodge, left of the Olympic Countdown Clock.
  • The capacity and layout of the Café reflect COVID-19 protocol for food outlets, including signage on walls and floors, 2-metre distance marking and one-way flow-through traffic.
  • We encourage guests to join us for lunch before 11:30am or after 2:00pm to avoid peak visitation.
  • A team member will help you find a seat at the time of ordering if dining in. Alternatively, take out and “grab and go” options will also be available.
  • Due to government regulations resulting in significantly reduced seating capacity, seating in the Day Lodge will only be available to café guests.
  • All employees have training in COVID-19 safety protocols, including sanitization and disinfectant procedures. These will occur regularly for all touch-points.
  • Outdoor seating will be expanded and maintained as much as possible with weather conditions as an option for you to enjoy food and beverage options you bring with you.

Retail

  • Our Retail Shop, located upstairs in the Day Lodge, will be open with reduced capacity and COVID-19 safety protocols in place.
  • We ask that you please only touch or try on products you would like to purchase.
  • We sell a large selection of Nordic outwear and accessories, as well as quality waxing products for your skis. Please note that we do not sell hard goods such as skis or snowshoes.

Sport School

  • Whistler Olympic Park’s Sport School provides various programs, including private and small group lessons, camps and clinics for adults, children and youth.
  • All Sport School programs abide by COVID-19 safety protocols and physical distancing requirements.
  • We highly recommend pre-booking for private and group lessons, and require it for camps and clinics. You can find more information on lesson offerings and booking options here, or by contacting Guest Services on 604-964-0059 or by email.

Club Programs

  • All club programs on the venue operate according to plans that adhere to sport-specific guidelines established with viaSport. Individual clubs should be contacted for specific details.

Events

  • Women’s Ski Day is postponed this season.

Thank you for your understanding and cooperation!