COVID-19 Response HUB Whistler


The well-being of our guests, athletes, staff and community is our biggest priority. We have implemented new standards and procedures in addition to our existing sanitation and safety protocols for our venue and for our programs. On a daily basis, we are monitoring the current developments to ensure we follow the latest federal & provincial policies & recommendations.

View our full COVID-19 Safety Plan here:

Maintaining a Safe & Clean Venue Environment

  • Daily screening of staff for symptoms of COVID-19
  • Physical distancing mandatory at all times when possible (minimum 2 metres)
  • In areas where physical distancing cannot be maintained, personal protective equipment such as masks will be worn by staff.
  • Floor markings to define individual workout space in order to maintain physical distancing 
  • Sanitation stations available at the front doors and inside the HUB
  • Plexiglass barriers installed at check-in counters
  • Increased cleaning and sanitation of high touch surfaces/equipment

HUB User Group Protocols

  • Front doors will be locked, trainer greets their guests/participants at front door to let them in
  • Participants will be asked COVID screening question before class
  • Class ratios: fitness classes with equipment 8 participants, without equipment 16 participants
  • Floor markings to define individual workout space in order to maintain physical distancing
  • Trainers to set up equipment for participants
  • Trainers to disinfect equipment before putting it away at the end of each class

What we ask of trainers, class participants and all other visitors:

  • Do not visit the HUB if you:
    • Are feeling unwell/experiencing any symptoms of COVID-19
    • Have been directed by any authority to self-isolate
    • Have travelled from outside Canada within the last 14 days
  • Maintain a safe physical distance from others inside and outside of the HUB
  • Follow the posted signage
  • Wait for your trainer/coach to let you in before class (arrive on time for your class as the doors are locked to the public behind you)
  • Use provided hand sanitizer before entering the HUB 
  • Use the stairwell to get to the HUB, refrain from using the elevator unless authorized
  • Keep belongings on hooks outside the Hub, except for valuables
  • Come with a full water bottle. The water fountain is not available for use at this time, however the bottle filler is.
  • Only use the washroom down the hall from the Hub (cleaned daily)
  • Have your own towel to use to wipe up seat and to use on mat/floor
  • Find and stay within your personal workout space, marked with an "x" on the HUB floor
  • Only trainers will take equipment in and out of the cupboards
  • Refrain from gathering before and after class
  • Be patient with our team and others as we navigate this new normal

Thank you for your understanding and cooperation!