Supervisor, Sport and Guest Services – Maternity Leave

Whistler Sport Legacies is a multi-operational organization with flexible roles to changing demands within a sport delivery environment.  Supervisor, Sport and Guest Services, at
Whistler Sliding Centre, motivates the Guest Services team to focus on providing customer service excellence, and sport delivery based on our philosophy All Interactions Matter (AIM).

Responsibilities include assisting Manager, Guest Services in all aspects of sport and guest service delivery including sport and public programs.  Maternity leave position for approximately 13 months requires flexibility to assist the team with other activities or initiatives including working evenings and weekends as required. 

Responsibilities

Team Management

  • Responsible for supervising colleagues and volunteers according to established Human Resource procedures with emphasis on the following areas:
    • Recruitment & selection
    • Orientation & ongoing training
    • Performance management and conflict resolution
    • Succession planning
  • Supervise, lead, and train/develop a team of approximately 20 colleagues to accomplish daily activities and provide consistent communication
  • Participate and supervise team to facilitate public and sport programs

Operational

  • Assist Manager, Guest Services to:
    • prepare reports, departmental budget, POS reporting as required
    • communicate important and time-sensitive operational and organizational messages to colleagues and other departments as required
    • support the execution of international, national, local sport competitions and other events
    • assist with race office duties as required
    • develop new business initiatives, In cooperation with the WSC management team
    • reconcile daily reports/deposits on a weekly basis and submit to Finance
    • complete data entry, tracking, and reconciliation of all sport and guest related Siriusware group accounts
  • Flexibility to work weekends and evenings
  • Carry out Whistler Sport Legacies’ customer service philosophy AIM:  All Interactions Matter
  • Assist team with other duties as assigned or required

Detailed position description available at interview

Position Requirements

Education/Experience

  • 4-6 years Guest Service experience, specifically in sport management or tourism required
  • 2-3 years supervisory and customer service experience required
  • Annual satisfactory criminal record check is mandatory
  • Diploma or Degree in Recreation or Hospitality Management an asset
  • Database administration experience an asset
  • Knowledge, appreciation of recreation facility operation and siding sports an asset
  • Siriusware knowledge an asset
  • Class 5 driver’s license is mandatory
  • Unrestricted Class 4 BC Driver’s License an asset

Skills

  • Excellent interpersonal skills
  • Excellent written and verbal communication skills
  • Strong computer skills with particular strength in data base, scheduling, and reservation system software applications
  • Keen and can-do attitude
  • Ability to perform in high pressure, multi-tasking environments
  • Ability to express the needs of sport to all stakeholders
  • Passion for sport
  • Self-directed entrepreneurial spirit is essential
  • Flexible and adaptable to work efficiently in variety of settings
  • Willingness to assist other team members (at times outside of the department) as needed and requested
  • Passion for exceptional customer service is essential

Languages

  • Fluency in English required

Physical Requirements

  • Ability to work outdoors in variable weather conditions
  • Ability to stand for long periods of time
  • Ability to regularly lift 30lbs

Apply Now

One file only.
100 MB limit.
Allowed types: pdf doc docx.