Supervisor, Patrol

Supervisor, Patrol is committed to a superior standard of safety for Whistler Sport Legacies at Whistler Olympic Park.  Responsibilities include leading and organizing the patrol department ensuring safety and incident response for all users including compliance with all relevant legislation.  This is an evolving position and responsibilities may shift over time.  Seasonal Full Time role requires flexibility to assist the team with other activities or initiatives and requires ability to work weekends, evenings, and holidays.

(For Seasonal Full Time role:  ask about accommodation, incentive bonus, and Spirit Pass financing - some restrictions may apply.) 

Responsibilities

Team Supervision

  • Team supervision according to established HR procedures with emphasis on the following areas:
    • Recruitment and selection of professional and volunteer patrol staff
    • Orientation and ongoing training
    • Performance management and conflict resolution
  • Supervise team to accomplish daily activities and provide consistent communication through regular feedback and daily conversations while ensuring safety and service standards are met
  • Organize staff training as it relates to patrol duties, snowmobile use, and chairlift evacuation procedures
  • Assist with preparation of staff schedule(s) and timesheets
  • Provide new and on-going job and venue specific training
  • Carry out Whistler Sport Legacies’ customer service philosophy AIM: All Interactions Matter
  • Assist team with other duties as assigned or required

Operational

  • Responsible for identifying snow hazards within WOP boundaries
  • Maintain all patrol equipment and supplies, ensuring timely replacement orders are completed and gear is recovered following patient transfers
  • Ensure trail quality control is completed and solutions to problem areas are put in place
  • Liaise with Guest Service department ensuring trail conditions and other information relating to the customer experience is communicated
  • Maintain all records of weather, accidents, occurrences and actions
  • Operate all equipment in a safe and responsible manner
  • Build and maintain snowshoe trails
  • Perform venue maintenance duties during shoulder seasons in collaboration with the Operations and Maintenance Departments

Leadership and Culture

  • Champion all WSL policies and procedures
  • Establish and maintain relationships with partner organizations and internal stakeholders
  • Positive representative of WSL, both internally and externally
  • Lead by example by modeling organizational values and behaviours
  • Liaise and cross-share information with WOP teams
  • Consistently offer professional, friendly and engaging guest service
  • Personal responsibility for actions and initiative to find creative solutions for problems or issues

Safety

  • Establish and adhere to safe operating procedures and protocols ensuring safety and first aid for guests and colleagues
  • Promotion of safety awareness, and ongoing initiatives designed to protect persons and the environment as directed
  • Perform and document incident and root analysis investigations in coordination with
    Senior Manager, Safety and Compliance
  • Adherence to WOP avalanche safety program
  • Assist and carry-out of facility emergency response planning and co-ordination with internal and external parties where applicable
  • Respond to emergency situations, resolving immediate safety and/or operational concerns to ensure minimal work interruption and safe operations
  • Continually review and revise patrol department manuals and procedures including guest, and colleague first aid plans
  • Provide leadership and assist external organizations with safety responsibilities when conducting events at WOP

Position Requirements

Education/Experience

  • 3+ years of experience as a pro patroller required
  • First Aid OFA Level 3 required
  • AST Level 1 or Canadian Avalanche Association Level 1 preferred
  • Supervisory experience an asset
  • High ropes certification or experience with ropes an asset
  • Valid Class 5 BC Driver’s License and abstract required
  • Annual satisfactory vulnerable sector check is mandatory
  • Reliable transportation (WOP is not serviced by transit)

Skills

  • Ability to interact effectively with the general public, volunteers, sport groups and organizations
  • Excellent interpersonal and organizational skills required
  • Ability to communicate effectively:  written and verbal
  • Proficient computer skills, especially with Microsoft Office suite, and working with Excel spreadsheets building schedules and inventory
  • Ability to perform in high pressure, multi-tasking environments with a keen and can-do attitude
  • Flexible and adaptable to work efficiently in variety of settings and to work weekends and evenings
  • Proven ability to work alone as well as with a team
  • Self-directed entrepreneurial spirit is essential
  • Willingness to assist other team members (at times outside of the department) as needed and requested
  • Passion for exceptional customer service is essential

Physical Requirements

  • Ability to work outdoors in variable weather conditions performing physically demanding tasks
  • Ability to stand for long periods of time
  • Ability to regularly lift 50lbs

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Whistler Olympic Park 1500 Callaghan Valley Rd
Whistler BC V0N 1B8
Canada