Summer Operations Trainee

The Whistler Sliding Centre is home to the fastest ice track in the world. Since hosting the bobsleigh, skeleton and luge competitions during the Vancouver 2010 Olympic and Paralympic Winter Games, the Whistler Sliding Centre continues to challenge the sports’ most elite athletes with international competitions, recruiting camps, and ongoing youth programs. Visitors are invited to tour the state-of-the-art facility, or experience the action first-hand with passenger bobsleigh and skeleton rides down part of the 1,450 meter-long ice track.

Summer Operations Trainee is a varied position working in all roles associated with the Summer Bobsleigh Experience program at Whistler Sliding Centre.  Duties include rotating through all roles associated with the program including venue operations.  This role is organized and friendly and works well within the team while demonstrating the Whistler Sport Legacies’ philosophy that All Interactions Matter (AIM).  This role requires flexibility to work weekends and evenings.  The position is financially assisted by Canada and therefore has restrictions which are available upon interview. 

Responsibilities

  • Interact with guests to provide high level of customer service
  • Greet guests and assist them to register for the Summer Bobsleigh Experience program
  • Work on a rotation with the Guest Service team in all positions within the Summer Bobsleigh Experience program – duties may include:
    • Gather and process participant information and waivers
    • Equipment safety inspections, e.g., helmets
    • Lead program safety presentation
    • Maintain radio communications with Control Tower
    • Shuttle/walk participants to start and return
    • Safely unload sled into ready position
    • Safely load guests into sled
    • Recap safety components and final check of guest equipment and comfort level
    • Assist pilots at Finish Dock, and assist guests to unload safely
    • Safely load sled onto truck
    • Track maintenance, as assigned
  • Process public sliding information requests and bookings by phone and/or email and send confirmations as directed
  • Assist in general up-keep of the Guest Services areas, including the daily set up of equipment and displays indoors and outdoors
  • Assist with general site maintenance as directed
  • Landscape duties as assigned
  • Proactively continue to evolve the Sport and Guest Services department to exceed the expectations of our guests
  • Adhere to all safety standards as outlined by WSL
  • Adhere to the Summer Bobsleigh Experience program procedures and protocols
  • Carry out Whistler Sport Legacies’ customer service philosophy AIM:  All Interactions Matter
  • Assist team with other duties as assigned or required

Position Requirements

Education/Experience

  • High School education an asset
  • Previous Guest Service experience required

Skills

  • Strong interpersonal and communications skills
  • Proficient computer skills
  • Experience driving on mountain roads is mandatory
  • Willingness to assist other team members (perhaps outside the department) as needed and requested
  • Passion for exceptional customer service is essential

Languages

  • Fluency in English required

Physical Requirements

  • Ability to work outdoors in variable weather conditions
  • Ability to stand for long periods of time
  • Ability to regularly lift 70lbs

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