Summer Operations Trainee

Whistler Olympic Park has a history of glory and gold - one-third of all medals at the Vancouver 2010 Olympic and Paralympic Winter Games were awarded here.  Come work at our active world-class venue on picturesque summer trails.

The Summer Operations Trainee works in a variety of capacities from Guest Services and Operations at Whistler Olympic Park.  The guest experience is enhanced by their ability to share information, educate, and engage.  Duties may include guest services, trail and operations maintenance, custodial, and assistance with sport camps.  Excellent customer service, a high level of product knowledge, and great interpretive and interpersonal skills are required for this position.  This role is organized and friendly and works well within the team while demonstrating the Whistler Sport Legacies’ philosophy that All Interactions Matter (AIM).  This is a summer full time seasonal role and requires ability to work weekends.  The position is financially assisted by Canada and therefore has restrictions which are available upon interview. 

Responsibilities

  • Welcome guests at the gate with information about activities and safety within WOP
  • Ensure a safe and inviting environment for camp participants and guests
  • Support summer sport camps (biathlon, orienteering, ski jumping, rollerblading/roller skiing, etc.) as directed
  • Sell entry fee and Biathlon Experience to guests at Gate House
  • Patrol the park, interacting with guests and ensuring safety rules are being followed
  • Assist with general site maintenance as directed
  • Operate all equipment in a safe and responsible manner
  • Landscape duties as assigned
  • Assist with building and maintaining recreational trails
  • Ensure all public areas are kept clean, including public washrooms and Day Lodge
  • Assist in group sales activities
  • Develop a high level of product knowledge for every product and service that we provide
  • Accurately compile and summarize information as requested
  • Carry out Whistler Sport Legacies’ customer service philosophy AIM:  All Interactions Matter
  • Assist team with other duties as assigned or required

Position Requirements

Education/Experience

  • Experience working in a customer service oriented position is an asset
  • First Aid qualifications an asset
  • Knowledge of the Olympic Nordic disciplines (cross-country skiing,  biathlon, ski jumping, and Nordic combined) an asset

Skills

  • Reliable transportation (WOP is not serviced by transit)
  • Excellent “in person” customer service and interpersonal skills
  • Willingness to do custodial duties as required
  • Willingness to assist other team members (at times outside of the department) as needed and requested
  • Passion for exceptional customer service is essential

Physical Requirements

  • Ability to work outdoors in variable weather conditions
  • Ability to stand for long periods of time
  • Ability to regularly lift 50lbs

 

 

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