Shuttle Bus Driver / Guest Service Host, Summer

Shuttle Bus Driver / Guest Service Host, Summer is a varied position that includes vehicle safety inspections, safe guest pick-up / drop-off and Guest Service Host responsibilities associated with the Summer Bobsleigh Experience program.  Seasonal part time role requires flexibility to work weekends and evenings

Shuttle Bus Driver

• Safely drive WSL shuttle bus as directed
• Provide guests with a verbal informative overview of WSL and in particular WSC (script will be provided) while transporting guests
• Perform daily checks including pre start up inspections, fueling procedures, shut down and post operational procedures including documentation regarding vehicle maintenance per established protocols
• Assist with the execution of special events as required
• Adhere to all safety, operating and maintenance procedures
• Perform daily sweep/care and maintenance of vehicle
• Interact with guests to provide high level of customer service
• Foster a strong culture of health & safety; work with Human Resources and Safety to ensure all WorkSafeBC and Technical Safety BC requirements are met
• Carry out Whistler Sport Legacies’ customer service philosophy AIM:  All Interactions Matter
• Assist team with other duties as assigned or required

Guest Service Host, Summer

• Interact with guests to provide high level of customer service
• Greet guests and assist them to register for the Summer Bobsleigh Experience program
• Work on a rotation with the Guest Service team in all positions within the Summer Bobsleigh Experience program – duties may include:
  • Gather and process participant information and waivers
  • Equipment safety inspections, e.g., helmets
  • Lead program safety presentation
  • Maintain radio communications with Control Tower
  • Shuttle/walk participants to start and return
  • Safely unload sled into ready position
  • Safely load guests into sled
  • Recap safety components and final check of guest equipment and comfort level
  • Assist pilots at Finish Dock, and assist guests to unload safely
  • Safely load sled onto truck
  • Track maintenance, as assigned
• Process public sliding information requests and bookings by phone and/or email and send confirmations as directed
• Use a Point of Sale system to process rides and merchandise payments and process end of day cash reconciliation as directed
• Track merchandise inventory and request reordering from Manager / Supervisor
• Assist in general up-keep of the Guest Services areas, including the daily set up of equipment and displays indoors and outdoors
• Proactively continue to evolve the Sport and Guest Services department to exceed the expectations of our guests
• Safely operate a sled truck to transport sleds on venue
• Adhere to a high degree of personal hygiene, and also participation in general upkeep and cleanliness of venue/department/work or common area is expected
• This position is a prerequisite for the Pilot / Guest Service Host, Summer role
• Adhere to all safety standards as outlined by WSL
• Adhere to the Summer Bobsleigh Experience program procedures and protocols
• Carry out Whistler Sport Legacies’ customer service philosophy AIM:  All Interactions Matter
• Assist team with other duties as assigned or required

Position Requirements

Education/Experience

• Valid Class 5 BC driver’s license required
• Class 4 Unrestricted BC Driver’s License required
• Clean Driver’s Abstract and accident history required
• Previous Guest Service experience required
• Accurate cash handling and reconciliation experience with a keen eye to detail required
• Satisfactory criminal record check is mandatory prior to commencement of employment
• 1- 2 years commercial driving experience including extreme winter driving experience preferred
• Knowledge of the Whistler Sliding Centre venue and sliding sports an asset

Skills

• Strong interpersonal and communications skills
• Proficient computer skills
• Excellent listening and comprehension skills required
• Maintain control and composure in challenging situations
• Experience driving on mountain roads is mandatory
• Ability to establish quick rapport to build relationships and network
• Ability to work in a dynamic environment
• Ability to perform in high pressure, multi-tasking environments independently and with little supervision
• Takes personal accountability and responsibility for actions; takes initiative to find creative solutions to problems or issues
• Willingness to assist other team members (perhaps outside the department) as needed and requested
• Passion for exceptional customer service is essential

Languages

• Fluency in English required

Physical Requirements

• Ability to work outdoors in variable weather conditions
• Ability to stand for long periods of time