Shuttle Bus Driver / Guest Service Host, Summer

Shuttle Bus Driver / Guest Service Host, Summer is a varied position that includes vehicle safety inspections, safe guest pick-up / drop-off and Guest Service Host responsibilities associated with the Summer Bobsleigh Experience program.  Seasonal part time role requires flexibility to work weekends and evenings


Shuttle Bus Driver

  • Safely drive WSL shuttle bus as directed
  • Provide guests with a verbal informative overview of WSL and in particular WSC (script will be provided) while transporting guests
  • Perform daily checks including pre start up inspections, fueling procedures, shut down and post operational procedures including documentation regarding vehicle maintenance per established protocols
  • Assist with the execution of special events as required
  • Adhere to all safety, operating and maintenance procedures
  • Perform daily sweep/care and maintenance of vehicle
  • Interact with guests to provide high level of customer service
  • Foster a strong culture of health & safety; work with Human Resources and Safety to ensure all WorkSafeBC and Technical Safety BC requirements are met
  • Carry out Whistler Sport Legacies’ customer service philosophy AIM:  All Interactions Matter
  • Assist team with other duties as assigned or required

Guest Service Host, Summer

  • Interact with guests to provide high level of customer service
  • Greet guests and assist them to register for the Summer Bobsleigh Experience program
  • Work on a rotation with the Guest Service team in all positions within the Summer Bobsleigh Experience program – duties may include:
    • Gather and process participant information and waivers
    • Equipment safety inspections, e.g., helmets
    • Lead program safety presentation
    • Maintain radio communications with Control Tower
    • Shuttle/walk participants to start and return
    • Safely unload sled into ready position
    • Safely load guests into sled
    • Recap safety components and final check of guest equipment and comfort level
    • Assist pilots at Finish Dock, and assist guests to unload safely
    • Safely load sled onto truck
    • Track maintenance, as assigned
  • Process public sliding information requests and bookings by phone and/or email and send confirmations as directed
  • Use a Point of Sale system to process rides and merchandise payments and process end of day cash reconciliation as directed
  • Track merchandise inventory and request reordering from Manager / Supervisor
  • Assist in general up-keep of the Guest Services areas, including the daily set up of equipment and displays indoors and outdoors
  • Proactively continue to evolve the Sport and Guest Services department to exceed the expectations of our guests
  • Safely operate a sled truck to transport sleds on venue
  • Adhere to a high degree of personal hygiene, and also participation in general upkeep and cleanliness of venue/department/work or common area is expected
  • This position is a prerequisite for the Pilot / Guest Service Host, Summer role
  • Adhere to all safety standards as outlined by WSL
  • Adhere to the Summer Bobsleigh Experience program procedures and protocols
  • Carry out Whistler Sport Legacies’ customer service philosophy AIM:  All Interactions Matter
  • Assist team with other duties as assigned or required

Position Requirements


  • Valid Class 5 BC driver’s license required
  • Class 4 Unrestricted BC Driver’s License required
  • Clean Driver’s Abstract and accident history required
  • Previous Guest Service experience required
  • Accurate cash handling and reconciliation experience with a keen eye to detail required
  • Satisfactory criminal record check is mandatory prior to commencement of employment
  • 1- 2 years commercial driving experience including extreme winter driving experience preferred
  • Knowledge of the Whistler Sliding Centre venue and sliding sports an asset


  • Strong interpersonal and communications skills
  • Proficient computer skills
  • Excellent listening and comprehension skills required
  • Maintain control and composure in challenging situations
  • Experience driving on mountain roads is mandatory
  • Ability to establish quick rapport to build relationships and network
  • Ability to work in a dynamic environment
  • Ability to perform in high pressure, multi-tasking environments independently and with little supervision
  • Takes personal accountability and responsibility for actions; takes initiative to find creative solutions to problems or issues
  • Willingness to assist other team members (perhaps outside the department) as needed and requested
  • Passion for exceptional customer service is essential


  • Fluency in English required

Physical Requirements

  • Ability to work outdoors in variable weather conditions
  • Ability to stand for long periods of time

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Whistler Sliding Centre 4910 Glacier Lane
Whistler BC V8E 0C2