Guest Service Rep - Winter Season

Whistler Olympic Park is an outdoor recreation destination located in the Callaghan Valley, just south of Whistler. Public visitors enjoy recreational cross country skiing, snowshoeing and more on more than 120 kilometres of trails. True to its mission to grow sport, athletes of all levels appreciate the park’s state of the art training and competition facilities for cross country skiing, biathlon, ski jumping and Nordic combined.

Guest Service Rep is the first point of contact with the Whistler Olympic Park guest.  You provide excellent customer service to guests while assisting in their selection of product or service that most appropriately meets their needs.  In addition, you will endeavor to maximize sales by facilitating the promotion, sales, and booking of sport school instructional programs and drive business by targeting WSL products.  Guest Service Rep is cross-trained in all guest service areas including retail and rental.  Temporary Full Time and Casual seasonal roles require ability to work weekends, evenings, and holidays. 

Winter season dates:  November 1, 2022 to April 9, 2023

Ask about accommodation for full time roles.


  • Develop and maintain a high level of product knowledge to promote and process rental and retail shop products, day-tickets, season passes and instructional programs
  • Achieve set targets for sales and customer satisfaction
  • Actively generate and follow up leads to finalize sales of all WSL products
  • Answer and assist all incoming telephone, e-mail and online inquiries
  • Ensure coordination of in-person bookings delivered through guest services to rental and other front line staff
  • Assist guest and client issues and/or complaints with empathy with a focus on guest satisfaction and use Supervisor/Manager support when necessary
  • Liaise with Sport School to ensure Sport Coaches are staffed optimally on a daily basis
  • Assist with operation of the rental/retail shop, instructional programs, or operational requirements such as snow clearing
  • Use point of sale processing system to process daily fees, tickets passes, invoices, programming, rental and retail sales
  • Generate Point-Of-Sale reports for Manager, Sport as requested
  • Process cash reconciliation while adhering to procedures at the end of each shift and submit to Supervisor, Guest Services for bank deposit with explanation of any over/short issues
  • Assist team with the execution of special events as required
  • Assist in general upkeep of Guest Service areas, including daily equipment set up, displays updating snow condition, trail and avalanche reporting
  • Ensure appropriate inventory of retail/rental items and maintain appropriate stock for ski service operations
  • Interact with volunteers to ensure their inclusion in department team
  • Foster a strong culture of health & safety; work with Human Resources and Safety to ensure all WorkSafeBC and Technical Safety BC requirements are met
  • Carry out Whistler Sport Legacies’ customer service philosophy AIM:  All Interactions Matter
  • Assist team with other duties as assigned or required

Position Requirements


  • Accurate cash handling and reconciliation experience with a keen eye to detail required
  • Excellent telephone manner, etiquette and customer service skills required
  • Experience working in a customer service position preferred
  • Knowledge and appreciation of cross-country skiing, snowshoeing, biathlon, ski jumping, or sport and recreation facility operations preferred
  • Computer competence including scheduling and booking software preferred
  • Working knowledge of a ski rental and retail department an asset
  • POS System experience an asset
  • Working knowledge of all Social Media platforms an asset
  • Previous retail and merchandising experience an asset
  • Familiarity with Whistler and surrounding area an asset


  • Strong and positive interpersonal and organizational skills
  • Maintain control and composure in challenging situations
  • Ability to do detailed work
  • Ability to establish quick rapport to build relationships and network
  • Ability to work in a dynamic environment
  • Ability to multi-task and effectively meet deadlines
  • Willingness to assist other team members (perhaps outside the department) as needed and requested
  • Passion for exceptional customer service is essential

Physical Requirements

  • Reliable winter transportation (WOP is not serviced by transit)
  • Ability to work outdoors in variable weather winter conditions
  • Ability to stand for long periods of time
  • Ability to regularly lift 50lbs

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Whistler Olympic Park 1500 Callaghan Valley Rd
Whistler BC V0N 1B8