Guest Service Host, Summer

Guest Service Host, Summer is a varied position working in all roles associated with the Summer Bobsleigh Experience program at Whistler Sliding Centre.  Duties include rotating through all roles associated with the Summer Bobsleigh Experience program.  Seasonal temporary Casual and Full Time roles require flexibility to work weekends and evenings.

Responsibilities

  • Interact with guests to provide high level of customer service
  • Greet guests and assist them to register for the Summer Bobsleigh Experience program
  • Work on a rotation with the Guest Service team in all positions within the Summer Bobsleigh Experience program – duties may include:
    • Gather and process participant information and waivers
    • Equipment safety inspections, e.g., helmets
    • Lead program safety presentation
    • Maintain radio communications with Control Tower
    • Shuttle/walk participants to start and return
    • Safely unload sled into ready position
    • Safely load guests into sled
    • Recap safety components and final check of guest equipment and comfort level
    • Assist pilots at Finish Dock, and assist guests to unload safely
    • Safely load sled onto truck
    • Track maintenance, as assigned
  • Process public sliding information requests and bookings by phone and/or email and send confirmations as directed
  • Use a Point of Sale system to process rides and merchandise payments and process end of day cash reconciliation as directed
  • Track merchandise inventory and request reordering from Manager
  • Assist in general up-keep of the Guest Services areas, including the daily set up of equipment and displays indoors and outdoors
  • Proactively continue to evolve the Sport and Guest Services department to exceed the expectations of our guests
  • Safely operate a sled truck to transport sleds on venue
  • This position is a prerequisite for the Guest Service Host/Pilot role
  • Adhere to all safety standards as outlined by WSL
  • Adhere to the Summer Bobsleigh Experience program procedures and protocols
  • Carry out Whistler Sport Legacies’ customer service philosophy AIM:  All Interactions Matter
  • Assist team with other duties as assigned or required

Position Requirements

Education/Experience

  • Previous Guest Service experience required
  • Knowledge of the Whistler Sliding Centre venue and sliding sports an asset
  • BC Class 5 driver’s license an asset
  • BC Class 4 unrestricted driver’s license an asset

Skills

  • Strong interpersonal and communications skills
  • Proficient computer skills
  • Experience driving on mountain roads is mandatory
  • Willingness to assist other team members (perhaps outside the department) as needed and requested
  • Passion for exceptional customer service is essential

Languages

  • Fluency in English required

Physical Requirements

  • Ability to work outdoors in variable weather conditions
  • Ability to stand for long periods of time
  • Ability to regularly lift 70lbs

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