Guest Service Agent / Lodge Attendant

Dual role as Guest Service Agent / Lodge Attendant provides a high level of guest service while maintaining cleanliness at the Lodge, Townhomes and High Performance Centre.  Role is organized and friendly and works well within a team.  Duties include guest check-in/out, issue resolution, cash handling, daily reporting, general sales support and guest services on all aspects of the resort while maintaining the philosophy that All Interactions Matter (AIM).   Regular full time position requires flexibility to work weekends and evenings.

Guest Service Agent

Operational

  • Administer individual guest and group reservations
  • Handle guest check-in/check-out
  • Provide high level guest service including being courteous, helpful, knowledgeable, informative as well as issue resolution and providing resort information to guests
  • Occasional cleaning of rooms and washrooms and common areas; maintaining high standard of cleanliness
  • Sales support to Supervisor and Manager

Administration

  • Guest visit data analysis and reporting
  • General administration of office
  • Assist team with other duties as assigned or required

Lodge Attendant

  • Daily cleaning of rooms and washrooms; maintain high standard of cleanliness
  • Ensure all common spaces are well maintained on a daily basis
  • Daily restocking of all housekeeping supply and linen rooms; report any shortages for reordering purposes
  • Remove all dirty linens and garbage to their designated areas
  • Document all damage or deficiencies, including mechanical and electrical issues to the Manager/Supervisor
  • Label and submit all lost and found items to the Manager/Supervisor immediately
  • Clean High Performance Centre offices and public spaces weekly and after events/meetings
  • Provide a high level of guest service including being courteous, helpful, knowledgeable and informative
  • Foster a strong culture of health & safety to ensure all WorkSafeBC and Technical Safety BC requirements are met
  • Monitor and assist in general up-keep and cleanliness of guest areas, including washrooms, guest service reception, and all other guest areas on site.
  • Ensure all equipment and supplies for guest operations indoors and outdoors are functioning, stocked and replenished as required.
  • Carry out Whistler Sport Legacies’ customer service philosophy AIM:  All Interactions Matter
  • Assist team with other duties as assigned or require

Education/Experience

  • High School education an asset
  • Related tourism/hospitality diploma or degree from recognized college or university an asset
  • 1-2 years experience in customer service role (preference given to hotel/lodging experience)
  • Cash handling experience required
  • May be required to complete an RCMP background check

Skills

  • Strong computer skills, including Microsoft Office and ability to quickly learn new programs
  • Strong organization skills are required
  • Possess a high standard of personal hygiene and appearance
  • Focused on providing a consistently high standard of customer service
  • Ability to perform physical tasks on a daily basis
  • Proven ability to work well as part of a team
  • Ability to easily follow standard procedures
  • Positive, outgoing, keen and can-do attitude
  • High level attention to detail required
  • Willingness to assist other team members (perhaps outside the department) as needed and requested
  • Passion for exceptional customer service is essential

Physical Requirements

  • Ability to lift up to 30 lbs
  • Ability to stand for long periods of time
  • Ability to perform physical work including bending, lifting, standing, pushing and pulling of housekeeping carts

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Whistler Athletes' Centre 1080 Legacy Way
Whistler BC V8E 0K3
Canada