Guest Service Agent

Guest Service Agent at the WAC is responsible for providing a high level of guest service. Duties include guest check-in/out, issue resolution, cash handling, daily reporting, general sales support and guest services on all aspects of the resort while maintaining the philosophy that All Interactions Matter (AIM).  Temporary and Regular positions require flexibility to assist the team with other activities or initiatives.

Responsibilities

Operational

  • Administer individual guest and group reservations
  • Handle guest check-in/check-out
  • Provide high level guest service including being courteous, helpful, knowledgeable, informative as well as issue resolution and providing resort information to guests
  • Occasional cleaning of rooms and washrooms and common areas; maintaining high standard of cleanliness
  • Sales support to Supervisor and Manager

Administration

  • Guest visit data analysis and reporting
  • General administration of office
  • Assist team with other duties as assigned or required

Position Requirements

Education/Experience

  • Related tourism/hospitality diploma or degree from recognized college or university an asset
  • 1-2 years experience in customer service role (preference given to hotel/lodging experience)
  • Cash handling experience required

Skills

  • Strong computer skills, including Microsoft Office and ability to quickly learn new programs
  • Strong organization skills are required
  • Proven ability to work alone as well as with a team
  • Positive, outgoing attitude
  • Willingness to assist other team members (perhaps outside the department) as needed and requested
  • Passion for exceptional customer service is essential

Physical Requirements: 

  • Ability to lift up to 30 lbs
  • Ability to stand for long periods of time
  • Ability to perform physical work including bending, lifting, standing, pushing and pulling of housekeeping carts

 

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