Guest Activity Rep, Summer

Guest Activity Rep, Summer is the first point of contact with the Whistler Olympic Park guest.  This role provides excellent customer service to guests while assisting in their selection of product or service that most appropriately meets their needs.  The guest experience is enhanced by their ability to share information, educate, and engage. 

Excellent customer service, a high level of product knowledge, and great interpersonal skills are required for this position.  In addition, this role endeavors to maximize sales, drive business to target products, shares customer feedback with Supervisor, and maintains a safe and clean environment.  Casual and Full Time summer seasonal roles require ability to work holidays and weekends.

Responsibilities

  • Welcome guests at the gate with information about activities and safety within WOP
  • Sell entry fee and Biathlon Experience to the guest, operate Sirius ware to manage sales
  • Develop and maintain a high level of product knowledge to promote and process rental and retail shop product, E-bike and Biathlon tours
  • Patrol the park, interacting with guests and ensuring safety rules are being followed
  • Adhere to internal control of cash handling procedures
  • Ensure all public areas are kept clean, including public washrooms and Day Lodge
  • Assist in group sales activities
  • Carry-out efficient rental equipment distribution process as directed
  • Ensure the preparation and ongoing maintenance of all rental equipment
  • Assist with light custodial duties as required
  • Foster a strong culture of health & safety; work with Human Resources and Safety to ensure all WorkSafeBC and BC Safety Authority requirements are met
  • Carry out Whistler Sport Legacies’ customer service philosophy AIM:  All Interactions Matter
  • Assist team with other duties as assigned or required

Position Requirements

Education/Experience

  • Accurate cash handling experience with a keen eye to detail required
  • Experience working in a customer service oriented position is an asset
  • First Aid qualifications an asset
  • Knowledge of the Olympic Nordic disciplines (cross-country skiing,  biathlon, ski jumping, and Nordic combined) an asset
  • Valid BC Class 4 Unrestricted Driver’s License an asset

Skills

  • Excellent “in person” customer service and interpersonal skills
  • Ability to follow range protocol and maintain a safe firearms working environment required
  • Excellent listening and comprehension skills required
  • Ability to establish quick rapport to build relationships and network
  • Willingness to do custodial duties as required
  • Ability to work well both independently with minimum direction, and as part of a team
  • Willingness to assist other team members (at times outside of the department) as needed and requested
  • Passion for exceptional customer service is essential

Physical Requirements

  • Ability to work outdoors in variable weather conditions
  • Ability to stand for long periods of time
  • Ability to regularly lift 50lbs
  • Reliable transportation an asset - WOP is not serviced by transit - ride sharing available

 

 

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