Guest Activity Rep, Summer

The Guest Activity Rep, Summer shares information and expertise to educate, engage and enhance the guest experience at Whistler Olympic Park.  Excellent customer service, a high level of product knowledge, and great interpretive and interpersonal skills are required for this position.  In addition, this role endeavors to maximize sales, drive business to target products, forward customer feedback to their Manager, and maintains a safe and clean environment. This full time summer seasonal role requires ability to work holidays and weekends.

Responsibilities

  • Welcome guests at the gate with information about activities and safety within WOP
  • Sell entry fee and Biathlon Experience to the guest, operate Sirius ware to manage sales
  • Patrol the park, interacting with guests and ensuring safety rules are being followed
  • Educate and instruct participants in the “Biathlon Experience”
  • Process cash reconciliation at the end of each shift and submit to Manager for bank deposit with explanation of any over/short issues
  • Adhere to internal control of cash handling procedures
  • Manage and maintain range, firing line, rifles and targets in a safe and efficient manner
  • Ensure all public areas are kept clean, including public washrooms and Day Lodge
  • Assist in group sales activities
  • Carry-out efficient rental equipment distribution process as directed
  • Ensure the preparation and ongoing maintenance of all rental equipment
  • Develop a high level of product knowledge for every product and service offered
  • Accurately compile and summarize information as requested
  • Foster a strong culture of health & safety; work with Human Resources and Safety to ensure all WorkSafeBC and Technical Safety BC requirements are met
  • Adhere to a high degree of personal hygiene, and also participation in general upkeep and cleanliness of venue/department/work or common area is expected
  • Carry out Whistler Sport Legacies’ customer service philosophy AIM:  All Interactions Matter
  • Assist team with other duties as assigned or required

Position Requirements

Education/Experience

  • Accurate cash handling experience with a keen eye to detail required
  • PAL certification (Firearms Acquisition License) an asset
  • Experience working in a customer service oriented position is an asset
  • First Aid qualifications an asset
  • Knowledge of the Olympic Nordic disciplines (cross-country skiing,  biathlon, ski jumping, and Nordic combined) an asset
  • Valid BC Class 4 Unrestricted Driver’s License an asset

Skills

  • Excellent “in person” customer service and interpersonal skills
  • Ability to follow range protocol and maintain a safe firearms working environment required
  • Excellent listening and comprehension skills required
  • Ability to establish quick rapport to build relationships and network
  • Willingness to do custodial duties as required
  • Ability to work well both independently with minimum direction, and as part of a team
  • Willingness to assist other team members (at times outside of the department) as needed and requested
  • Passion for exceptional customer service is essential

Physical Requirements

  • Ability to work outdoors in variable weather conditions
  • Ability to stand for long periods of time
  • Ability to regularly lift 50lbs
  • Reliable transportation - WOP is not serviced by transit - ride sharing may be available

 

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