Guest Activity Rep Host

Job Location: 
Whistler Sliding Centre

Whistler Sport Legacies is a multi-operational organization with flexible roles to changing demands within a sport delivery environment.  The Guest Activity Rep Host is the first point of contact for participants in all Whistler Sliding Centre programs.  Under the direction of the Manager, Guest Services this role provides administrative and delivery support for all sport and public programs.  Casual and Full Time seasonal roles require flexibility to work weekends and evenings.

Responsibilities: 
  • Greet visitors (athletes, coaches, public), and assist them to register for the product/service of their choice (e.g. assist athletes with sign-in process; assist the general public with the purchase of appropriate tour and/or ride products)
  • Process public sliding information requests and bookings by phone and/or email and send confirmations
  • Use a Point of Sale system to process track fees, rides, and merchandise payments and process end of day cash reconciliation
  • Track tour operator general admission/tours and Sliding Team Accounts in Siriusware, submit to Finance to process monthly invoices
  • Facilitate sport user group registration including processing fees and documentation as required
  • Foster a strong culture of health & safety; work with Human Resources and Safety to ensure all WorkSafeBC and BC Safety Authority requirements are met
  • Assist with race office duties as required
  • Deliver orientation sessions for athletes and public programs (both in the Guest Services building and track-side when assisting with the delivery of public tours and rides)
  • Facilitate public and sport programs (Bobsleigh and Skeleton Sport Experience).  Duties include, but are not limited to:
    • Gather and process participant information and waivers
    • Equipment safety inspections, e.g., helmets
    • Lead program safety presentation
    • Maintain radio communications with Control Tower
    • Walk participants to start and return
    • Safely load guests into sled
    • Recap safety components and final check of guest equipment and comfort level
    • Assist pilots at Finish Dock, and assist guests to unload safely
    • Safely load sled onto truck
    • Track maintenance, as assigned
  • Compile and submit athlete and public sliding start lists to Control Tower, and distribute sliding results to athletes and public sliders
  • Adhere to all operational and safety procedures including wearing PPE’s when required including ‘creepers’ while on-ice
  • Set up and operate camera for guest photos
  • Record track statistics for venue and specific sport run volume
  • Assist in general up-keep of the Guest Services areas, including the daily set up of equipment and displays indoors and outdoors
  • Support WSL departments including guest services, in the execution of WSC programs including domestic and international competitions
  • Assist with the execution of special events as required
  • Carry out Whistler Sport Legacies’ AIM philosophy:All Interactions Matter
  • Assist team with other duties as assigned or required
Education/Experience: 
  • Guest Service experience required
  • Valid Class 5 BC driver’s license required
  • General knowledge of the Whistler Sliding Centre venue, and the sports of Bobsleigh, Luge, Skeleton, as well as high performance training an asset

Skills:

  • Strong interpersonal and communications skills
  • Proficient computer skills
  • Willingness to assist other team members (at times outside of the department) as needed and requested
  • Passion for exceptional customer service is essential

Languages:

  • Fluency in English required

 

Physical Requirements: 
  • Ability to work outdoors in variable weather conditions
  • Ability to stand for long periods of time
  • Ability to regularly lift 50lbs
Applications Open/Close: 
Wednesday, September 27, 2017 to Wednesday, October 25, 2017
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